Privacy Policy

CiteLogos LLC ("CiteLogos," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CiteLogos citation checking software and website.

1. Information We Collect

1.1 Information You Provide

We may collect information you voluntarily provide when you:

• Register for an account or subscription
• Download our software
• Contact us for support
• Sign up for updates or newsletters

This information may include your name, email address, institution, and role. Payment information (such as credit card details) is collected and processed directly by our payment processor, Stripe, Inc., and is never stored on our servers.

1.2 Automatically Collected Information

When you use our software or visit our website, we may automatically collect:

• Device information (operating system, Word version)
• Usage data (number of citations and references checked, types of errors found, processing time, document page count, and software version)
• IP address and general location (country/region)
• Browser type and version (for website visits)

1.3 Document Content

We do not collect, store, transmit, or access the content of your documents. CiteLogos processes your documents entirely on your local computer. Your academic work, citations, and text never leave your device and are never sent to our servers.

2. How We Use Your Information

We use collected information to:

• Provide and maintain our software and services
• Process subscriptions and payments
• Send important updates about the software
• Respond to your support requests
• Improve our software and user experience
• Verify license compliance
• Communicate about new features (with your consent)
• Generate aggregate usage statistics for marketing purposes (e.g., "CiteLogos has checked over X citations")

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• Service Providers: With trusted third parties who help us operate our business, including Stripe, Inc. (payment processing), Brevo (email communications), and Supabase (database hosting), under strict confidentiality agreements. These providers only receive the minimum information necessary to perform their services.
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

3.1 Payment Information

When you subscribe to CiteLogos, your payment information is collected and processed by Stripe, Inc. We do not have access to your full credit card number. Stripe may store your payment details for recurring billing purposes in accordance with their privacy policy. For more information, see Stripe's Privacy Policy.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing for accounts
• Limited access to personal data by employees
• Regular security reviews and updates

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is retained while your account is active and for a reasonable period afterward.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Data portability
• Withdraw consent (where processing is based on consent)

To exercise these rights, contact us at support@citelogos.com.

7. Cookies and Tracking

Our website may use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Improve our website experience

7.1 Google Analytics

We use Google Analytics 4, a web analytics service provided by Google LLC, to help us understand how visitors use our website. Google Analytics uses cookies and collects information such as:

• Pages you visit and time spent on each page
• How you arrived at our website (search engine, direct link, referral)
• Your general geographic location (country/city level)
• Device type, browser, and operating system
• Interactions with website features (clicks, downloads, form submissions)

This information is collected anonymously and aggregated. We do not use Google Analytics data for advertising purposes, and we have not enabled data sharing with Google for their own product improvement.

You can opt out of Google Analytics tracking by:

• Installing the Google Analytics Opt-out Browser Add-on
• Adjusting your browser's cookie settings to block cookies
• Using your browser's "Do Not Track" feature

For more information about how Google collects and processes data, please review Google's Privacy Policy.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Children's Privacy

CiteLogos is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

9. International Data Transfers

CiteLogos is operated from the United States. If you are located outside the United States, your information may be transferred to and processed in the United States. By using CiteLogos, you consent to this transfer. We process data from international users in accordance with applicable data protection laws. Your payment information is processed by Stripe, which maintains compliance with international data protection standards including GDPR.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with a new effective date. Your continued use of CiteLogos after changes indicates acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, our data practices, or you wish to exercise any of the rights described in Section 6, you may contact us at:

CiteLogos LLC
520 Butternut Dr, Unit 8, PMB 180
Holland, MI 49424
United States

Email: support@citelogos.com

We will respond to verifiable data rights requests within the timeframes required by applicable law (typically 30 days under GDPR; 45 days under CCPA).